Reference nr. 1906 : Citizens Advice Bureau Whangarei
Interviewers

Clients make contact with the CAB by a variety of means including phone, email, live web-based chat, and in person.

A Bureau Interviewer's job is to:
  • Listen to the client’s story
  • Ask questions to sort out the key facts and learn what the client would like to happen
  • Research using the bureau resources to identify the options available for the client to take the next step in resolving their own problem
  • Discuss the options and possible consequences of taking these with the client
  • Assist the client with phone calls, letter writing, form filling and other advocacy if appropriate


Training
Full training given (at CAB, 71 Bank St)

Specific requirements
A CAB Interviewer is required to be able to:
  • Relate well with a diverse range of people
  • Be an effective listener and have good oral and written skills
  • Maintain confidentiality
  • Be confident in themselves
  • Be confident working with a computer
  • Work within CAB aims, values and principles and core processes
  • Give and receive feedback effectively
  • Conduct interviews consistent with CAB processes and policies

Duration:
Longterm
Area:
Whangarei

10 volunteers needed





When
MonTueWedThuFriSatSun
Morning
Afternoon
Evening



✔ Police check
✔ Wheelchair accessible
✔ Reimburse expenses
✔ Reference provided after some time