A How to Guide for: Call Chains, Groups, and Circles April 2020


The longer we are in lockdown the more people might need a bit of moral support. A “Call Chain”,  “Call Group” or “Call Tree” is a great way to provide that support and doesn’t take long to set up. Here are a few easy ways to get it started:

Call Chain (Each person calls one person)

  1. Think of one person that would like to/or benefit from being part of the Call Chain.
  2. Call this person on a regular basis to check in on them, have a chat, etc.
  3. Ask that person to call another person on a regular basis to check in on them, have a chat, etc.
  4. The chain will be activated every time the first person makes the first call, so make sure (if you are this person) to schedule your call in regular intervals.

Call Group (Group Leader calls three or more people)

  1. Volunteer to be a Call Group Leader.
  2. Think of three or more people that would benefit from being called or checked in on a regular basis. (people in isolation, with health conditions, or the elderly, could be good choices)
  3. Obtain the phone numbers of these people.
  4. Call the people on your list on a regular basis.

Call Tree (Each person calls two or three people)

  1. Obtain the phone numbers of three people that would like to/or benefit from being part of the Call Tree.
  2. Call these three people on a regular basis to check in on them, have a chat, etc.
  3. Ask these three people to obtain the phone numbers of two people who would like to/or benefit from being part of the Call Tree.
  4. They will each call their two nominated people.
  5. Then the cycle continues and keeps reaching more and more people.

*If you don’t have the phone numbers of the people you feel would benefit from the Call Chain, Group, or Tree, consider using a Community Card to find out.

If you feel you, or someone you speak with, is not coping, it's important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, anyone can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.  


Phone Tree (Image from: http://templatelab.com/phone-tree/)